Delivery and returns
Orders are accepted only on condition of full prepayment. We cooperate with the FONDY payment system, which guarantees complete security and anonymity of your banking data. We accept Visa and Mastercard. After payment, you will receive an e-mail to the specified e-mail address with order confirmation.
Delivery in Ukraine is carried out by the "Nova Poshta" service. Delivery time is 1-2 working days. Shipment is made within 48 hours from the date of purchase. Shipping is not available on Sundays and public holidays. Upon sending the goods, you will receive a TTN number (consignment note) to track the parcel.
Delivery in Ukraine is free.
We deliver by DHL Express: Delivery time is 5-9 working days. (delivery time may be longer in some countries). Sending is carried out within 2-3 days from the receipt of payment. Shipping is not available on Sundays and public holidays.
We deliver free worldwide. Upon shipment of the goods, you will receive a tracking number to track the parcel.
Please note that the price does not include international taxes and customs fees. Delivery of your order may incur additional charges depending on the laws of your country.
4. Due to the attack of the Russian Federation on Ukraine on February 24, 2022, the airlines stopped their work. "KARPOVA" continues to carry out activities and make shipments by DHL. All international orders are transferred to the logistics company DHL, which transport all orders by car outside Ukraine to Poland, after which all parcels are delivered to the Customer by air.
4.1 Due to the situation in Ukraine, international delivery is carried out within 5-10 days.
Exchange and return.
Exchange and return of goods of good quality is made within 14 calendar days from the date of receipt of the order.
Exchange and return of goods is made if the specified goods were not in use (including photos and videos), their presentation, tags and original packaging are preserved, and also if there is a document confirming the purchase. Items that have been made to order cannot be exchanged or returned.
The return is carried out by any convenient courier service at the expense of the Buyer, given that the parcel must be delivered within 14 days.
Products that do not comply with these rules will not be accepted for return, such products will be sent back at the expense of the Buyer.
According to the attack of the Russian Federation on Ukraine on February 24, 2022, "KARPOVA" is unable to receive the returned goods. In this regard, from February 24, 2022, the online store does not accept returns. All orders are received by the Buyer unilaterally. (according to article 652. Change or termination of the contract due to a significant change in circumstances, the Civil Code of Ukraine).